Legal
Refund Policy
Short version. Use the 7-day trial before buying. A one-time Local purchase is normally final after activation. The first Plus subscription charge may be refunded if requested within seven calendar days. Renewal charges are normally not refundable. Legal rights, duplicate charges, unauthorized charges, and confirmed failures remain protected.
1. Free trial
Um Out offers a 7-day trial so you can test compatibility and the editing workflow before paying. The trial begins when your first device is activated, unless the checkout or invitation screen says otherwise. Creating multiple accounts to repeat a trial is not permitted.
2. Local one-time purchase
Because the Local plan is a downloadable digital license and a trial is available, the one-time purchase is generally final once the license has been activated or the digital product has been delivered, whichever occurs first. We will still review requests involving:
- a duplicate charge;
- an unauthorized or fraudulent transaction;
- a purchase that cannot be activated because of a verified Um Out defect that support cannot resolve; or
- a refund required by applicable consumer law.
Where local law gives a withdrawal right for digital content, that right may end when you expressly request immediate delivery or activation and acknowledge the consequence, to the extent the law permits.
3. Plus subscription
You may request a refund of your first paid Plus subscription charge within seven calendar days of that charge. This courtesy applies once per customer and household. After that window, charges are non-refundable except where required by law or where there is a duplicate or unauthorized charge.
Subscription renewal charges, partial months, unused time, and changes of mind after the first-charge window are generally not refundable. We may make a reasonable exception when a documented service failure made the paid hosted service materially unavailable and support could not resolve it.
4. Cancellation
You can cancel from the customer billing portal. Cancellation stops future renewal and normally leaves paid access available through the end of the current billing period. It does not undo edits already created in Premiere Pro, and it does not automatically create a refund.
5. How to request a refund
Email hello@umout.ai from the address on the purchase. Include the purchase date, plan, Stripe receipt or invoice identifier, and a short reason. Never send a full card number. Approved refunds are returned to the original payment method. Bank processing commonly takes 5–10 business days after Stripe confirms the refund.
6. Chargebacks and mandatory rights
Please contact us before filing a chargeback so we can investigate quickly. Nothing in this policy removes non-waivable rights you have under applicable consumer law. If this policy conflicts with such a right, the mandatory law controls.